Request a Demo

contact-center-trifecta-of-pain-rising-attrition-rates
Aug 15, 2022
Contact Center

The 2022 Contact Center Trifecta of Pain: Rising Attrition Rates

Here’s what is contributing to higher contact center turnover rates, and what employers can do about attrition.

Rachel Lane

Rachel Lane

A contact center hiring manager interviewing a candidate
Aug 08, 2022
Contact Center

The 2022 Contact Center Trifecta of Pain: The Struggle to Hire (P

In a tight labor market, it’s difficult for contact centers to attract candidates. Here are the factors at play and what talent ac

Rachel Lane

Rachel Lane

A customer experience leader looking stressed at his desk
Aug 03, 2022
Customer Experience

What CX Leaders Should Do to Prepare for a Financial Downturn

Economic uncertainty is unpredictable. Here’s what CX leaders should do as a financial downturn looms.

Bill Staikos

Bill Staikos

A couple uses a tablet to shop for something online from the comfort of their couch
Aug 02, 2022
Digital Experience

A Quick Guide to Understanding Digital Experience Score (DXS) as

Are your digital channels meeting customer expectations? Medallia’s Digital Experience Score (DXS) reveals the state of online jou

Sheila Mulrooney

Sheila Mulrooney

A look into BIPOC mental health
Jul 25, 2022
Medallia Culture

Why Are Your Colleagues So Tired? A Look into BIPOC Mental Health

This interview with two mental health practitioners explores the reasons why BIPOC communities are burned out, and the path forwar

Alisha Thomas

Alisha Thomas

A front desk employee collaborates with the hotel manager
Jul 21, 2022
Employee Experience

5 Benefits of an Employee Experience Strategy for Travel & H

Discover the top benefits of employee experience, including reducing employee burnout and driving cost savings, revenue, and emplo

Mary Kearl

Mary Kearl

A young woman sits at her desk with her laptop, smiling
Jul 19, 2022
Digital Experience

How Real-Time Interactions Improve Digital Experiences in the Mom

Identifying and responding to a digital experience after it occurs doesn’t accomplish much — but building your digital experience

Felix Kunhardt

Felix Kunhardt

An example of text analytics
Jul 15, 2022
Customer Experience

6 Things You Need in an RFP for Text Analytics Software

Looking for a text analytics solution? Here’s what needs to be in your request for proposal (RFP) while making the decision

Joanna Moser

Joanna Moser

A woman sits next to her luggage at an airport, typing on her laptop
Jul 13, 2022
Market Research

What Makes Customers Loyal? Your Customer Loyalty FAQs — Answered

New customer loyalty research reveals how to gain loyal customers, the best way to measure customer loyalty, and which industry ha

Andrew Custage

Andrew Custage

Pride month
Jun 30, 2022
Medallia Culture

Unapologetically Herself: Pride Month Q&A with Jen Westhead

As Pride Month comes to a close, Jen Westhead, a Global People Operations Analyst at Medallia, shares her story.

Alisha Thomas

Alisha Thomas

Two contact center team members share notes
Jun 28, 2022
Contact Center

A Leader’s Guide to Achieving a High-Performance Contact Center C

Contact center leaders must prioritize culture in order to motivate agents, increase customer satisfaction, and decrease turnover

Mandisa Makubalo

Mandisa Makubalo

A lender helps a couple sign financial paperwork
Jun 23, 2022
Customer Experience

Turning Transactions to Trust in Financial Services: Q&A wit

Dan Brousseau, Solutions Principal at Medallia, shares his views on the state of customer experience in financial services and wha

Mary Kearl

Mary Kearl