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ANNOUNCEMENTS IN THE NEWS

Announcements

January 7, 2025

Medallia Appoints Mark Bishof as Chairman and CEO

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November 18, 2024

Medallia Named a Leader in Customer Feedback Management Solutions by Independent Research Firm

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March 25, 2025

Medallia Unveils Vision for Future of Customer Experience and 7 AI-Powered Capabilities

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March 24, 2025

Medallia Announces Carrie Parker as Chief Marketing Officer

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February 19, 2025

Medallia Announces Fabrice Martin as New Chief Product Officer

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January 21, 2025

New Look Engages Medallia and Higher Oak to Deliver a New Customer Experience Program

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January 14, 2025

Inspiring Speakers and World-Renowned Brands to Take the Stage at Medallia Experience ‘25

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January 7, 2025

Medallia Appoints Mark Bishof as Chairman and CEO

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November 18, 2024

Medallia Named a Leader in Customer Feedback Management Solutions by Independent Research Firm

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September 17, 2024

Medallia Announces New Technology Partner Program to Unlock Innovation and Growth for ISVs and GSIs

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August 20, 2024

Medallia Announces Industry-Leading Experience ‘25 Will Return to Wynn Las Vegas on March 24-26

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July 17, 2024

Medallia Client Prudential Financial Earns Customer Experience Program Award

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In the news

March 31, 2025

Medallia unveils vision for future of customer experience and seven AI-powered capabilities

London Connected

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March 31, 2025

Breaking barriers: the ongoing journey towards gender equality in finance

FinExtra

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March 31, 2025

The Inside-Out Blueprint for Customer Experience

CMSWire

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March 31, 2025

Mark Bishof charts a new course for Medallia

Customer Experience Magazine

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March 31, 2025

Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia

The Agile Brand Podcast

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March 29, 2025

Top CX & EX Lessons from “Medallia Experience” You Need to Know

Doing CX Right

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March 28, 2025

Integrating CX and EX to create better customer outcomes with Sasha Fard, Capital One

The Agile Brand Podcast

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March 26, 2025

How Pfizer Is Building Customer Experience From the Inside Out

CMSWire

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March 26, 2025

AI-driven CX: how Medallia is moving beyond surveys to automation

Customer Experience Magazine

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March 25, 2025

Survey Shuffle to AI Shuffle: Medallia Wants to Reshape the CX Deck

CMSWire

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March 25, 2025

Smarter, faster, better: how AI is elevating the customer experience industry

Tech Radar

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March 25, 2025

Medallia announces former American Express, Vericast, Kantar exec Carrie Parker as Chief Marketing Officer

Retail Technology Innovation Hub

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March 22, 2025

The True Cost of Contact Center Turnover (And How to Lower It)

CMSWire

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March 2, 2025

CVS waves bye to locked-up products with 1st-of-its-kind feature, experts say

The US Sun

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February 22, 2025

Medallia unveils Fabrice Martin as new Chief Product Officer

IT Brief

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February 10, 2025

Prioritizing employee well-being to protect patient experience during flu season

Chief Healthcare Executive

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January 29, 2025

Locked shelves inside CVS could soon be a hassle of the past

Yahoo! News

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January 24, 2025

A Look Ahead at CRM in 2025

DestinationCRM

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January 21, 2025

New Look engages Medallia and Higher Oak to deliver a new omnichannel customer experience programme

Retail Times

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January 16, 2025

What Sets a Truly ‘Fintech for Good’ Company Apart From the Rest?

FinTech Times

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January 7, 2025

Medallia appoints new Chairman and CEO

Customer Experience Magazine

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January 7, 2025

Medallia Adds 5 Former Qualtrics Execs, Including New CEO Mark Bishof

CMSWire

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January 7, 2025

Medallia Snags Former Qualtrics Exec Mark Bishof as CEO

CX Today

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December 20, 2024

Retail Trends for 2025

A1 Retail

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December 16, 2024

The Psychology Of High Performance And High Expectations

Forbes

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December 5, 2024

What Did You Think of This? Please Leave a Review

The New York Times

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November 21, 2024

How to Leverage “Culture Carriers”

HRO Today

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November 6, 2024

AI’s Role in Transforming Healthcare During the Holiday and Flu Season

Healthcare Business Today

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November 5, 2024

Staying Power: Future-proof your tech career by finding the right role

USA Today

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November 2, 2024

4 Steps To Mitigate Cognitive Overload And Career Stress Before 2025

Forbes

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October 24, 2024

WTF is a Culture Carrier?

Worklife

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September 9, 2024

Dollar General and Dollar Tree need a 'new playbook' to compete with Walmart and Target, analysts say

Quartz

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August 23, 2024

Turns out Gen Z is pretty loyal to brands

Retail Brew

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August 13, 2024

Go Beyond Deals to Win Back-to-School Share of Wallet Through CX

Total Retail

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August 8, 2024

How to navigate the overlap of CX and marketing responsibilities

CX Dive

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July 30, 2024

Navigating crisis using real-time customer feedback

CustomerTHINK

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July 23, 2024

Medallia client Prudential Financial earns customer experience programme award

London Connected

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July 23, 2024

How the CrowdStrike Software Failure and Outage Disrupted CX

CMSWire

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July 18, 2024

Customers enjoy social media shopping despite overwhelming ads

CX Dive

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July 17, 2024

Medallia client Prudential Financial earns customer experience programme award

Directors Club

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July 17, 2024

Medallia client Prudential Financial earns customer experience programme award

Business Mondays

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June 24, 2024

Medallia named strong performer in Forrester Wave report

Channel Life UK

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June 22, 2024

Medallia Experience ’24 World Tour comes to London on 9 October

London Daily News

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May 30, 2024

Medallia named leader in Forrester Wave for text analytics

IT Brief

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May 30, 2024

Navigating through uncertain waters – the role of the contact centre and CX in a period of geopolitical and economic change

CXFO

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May 26, 2024

Virgin Atlantic recognised for customer experience excellence with Medallia and Kantar programme

London Daily News

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May 24, 2024

Virgin Atlantic Recognised For Customer Experience Excellence With Medallia And Kantar Programme

Business Mondays

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May 24, 2024

Virgin Atlantic recognised for CX excellence with Medallia and Kantar programme

Directors Club

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May 23, 2024

Virgin Atlantic awarded the “Best Use of Customer Insight” accolade with Medallia and Kantar Program

Travel Daily News

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May 22, 2024

Medallia Ideas Enables VIA University College to Launch Innovation Incubator, Increasing Student Engagement and Problem Solving

London Connected

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May 22, 2024

Medallia Ideas enables VIA University College to launch innovation incubator, increasing student engagement and problem solving

UK Tech News

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May 16, 2024

Medallia named top performer in Digital Marketing Analytics report by SPARK Matrix

London Connected

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May 9, 2024

What Global Brands Get Wrong About the Customer Experience

Customer Think

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May 1, 2024

FCA Reveals 1.87 Million Complaints in H2 2023, Where Does This Leave Financial Firms?

FINTECH TIMES

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April 29, 2024

Personalization Plateau: Few Brands Deliver Highly Personalized Experiences

CMSWIRE

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April 20, 2024

How Unstructured Feedback Can Unlock Better Patient Experiences

HEALTHCARE BUSINESS JOURNAL

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April 20, 2024

Revealed: The Missing Puzzle Piece in Employee Engagement Strategies

HR DIRECTOR

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March 31, 2024

Is the insurance sector risking over-reliance on artificial intelligence - part 1

FINTECH TIMES

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March 27, 2024

Spring Trend Predictions

A1 RETAIL

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March 24, 2024

The Customer Experience That Attracts, Retains And Grows Customer Relationships

FORBES

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March 19, 2024

Using AI Responsibly to Enhance the Customer Experience with Joe Tyrrell

AMAZING BUSINESS RADIO

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March 19, 2024

Workforce cohort outlines specific ‘blueprint’ for civil service reform

FEDERAL NEWS NETWORK

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March 13, 2024

Medallia Appoints New Chief Revenue Officer

CX SCOOP

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March 12, 2024

Medallia Announces Ben Brewer As New Chief Revenue Officer

MARTECH360

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February 29, 2024

Rethink and Recognize This National Employee Appreciation Day

SPICEWORKS

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February 28, 2024

Why Organizations Benefit by Embracing CX and EX Synergy

CMSWire

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February 22, 2024

Customer Journey Orchestration: Features, Examples, & Predictions

CX Today

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February 19, 2024

The Personalization Paradox: Consumer Willingness Versus Industry Performance

CX Scoop

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February 16, 2024

AI News from Slack, Otter.ai, Medallia and Conversica

No Jitter

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February 16, 2024

Hotel guests willing to pay more for personalisation

Hotel Management

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February 16, 2024

The frontline is where you connect EX and CX together in a very natural way – Interview with Joe Tyrell of Medallia

Customer Think

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February 15, 2024

61% of consumers will spend more for personalized experiences

Hotel Management

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February 15, 2024

Medallia: 61% of consumers willing to spend more for personalized experiences

Hotel Business

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February 14, 2024

Activating your employees for better business outcomes

CX Journey

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February 13, 2024

Medallia commits to Net Zero by 2040

London Connected

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February 13, 2024

Medallia launches four breakthrough AI innovations

Business in the News

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February 12, 2024

Medallia launches 4 generative AI tools as ‘human in the loop’ investments grow

Customer Experience Dive

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February 12, 2024

Medallia unveils AI product innovations at Experience '24 conference

Ecommerce News

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February 12, 2024

The frontline is where you connect EX and CX together in a very natural way - Interview with Joe Tyrrell of Medallia

Punk CX Podcast

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February 9, 2024

Medallia announcements at its annual conference – Experience ‘24

Customer Experience Magazine

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February 8, 2024

AI-powered martech releases and news: Feb. 8

MarTech

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February 7, 2024

Medallia Experience '24 Conference Introduces New AI-Supported CX

CMSWire

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February 7, 2024

Medallia Launches 4 Breakthrough AI Innovations

CMSWire

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February 7, 2024

Medallia Presents Four Cutting-Edge AI Innovations

CX Scoop

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February 6, 2024

Medallia Adds AI to Experience Cloud

Smart Customer Service

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February 6, 2024

Medallia launches quartet of AI capabilities and introduces AI governance Council

Enterprise Times

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February 6, 2024

Medallia makes Net Zero pledge and turns to wind power

Enterprise Times

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February 6, 2024

Medallia’s Latest AI Innovations Promise Premium Personalization

CX Today

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January 31, 2024

PTSB, Ireland’s oldest retail bank, combines EX and CX to ensure ‘consistency of behavior’

Diginomica

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January 24, 2024

The customer experience outlook in 2024: Personalisation and AI to bring finservs closer to consumer

FinExtra

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January 18, 2024

When It Comes to Customer Experiences, When AI Speaks, Businesses Listen

PYMNTS

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January 11, 2024

How to Design AI in sector predictions for 2024 Experience for Empathetic Conversation

TechInformed

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January 10, 2024

How to Design Employee Experience for Empathetic Conversation

HR Director

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January 3, 2024

Hi-tech or high touch? AI ranks among banking’s most critical questions for 2024

BAI Banking Solutions

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December 18, 2023

15 Customer Experience Predictions For 2024

Forbes

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December 15, 2023

Why holiday catering matters to growth-minded restaurants

QSR

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December 12, 2023

On the front lines of customer service in government

Workflow Magazine

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December 8, 2023

4 strategies to boost hotel staff engagement during the holiday travel season

Hotel Dive

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December 5, 2023

Why Contact Center Engagement Needs to Be a Top Priority This Holiday Season

DestinationCRM

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November 22, 2023

Developing brand loyalty when you’re new in autos

Just Auto

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November 8, 2023

Thesis Personalizes Customer Experience for Immediate Customer Satisfaction Increase With Medallia

CMSWire

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November 2, 2023

Medallia – Reforming the energy sector: Adopting a customer-centric approach

Energy and Sustainability Solutions Magazine

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November 1, 2023

Energizing the CX

Contact Center Pipeline

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October 24, 2023

Lowell leverages Medallia to better understand and support customers in challenging economic climate

Financial IT

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October 24, 2023

Lowell turns to Medallia to improve customer feedback loop

Enterprise Times

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October 24, 2023

Ordering Channels and Preferences Have Shifted: How Restaurants Can Win The Customer

Modern Restaurant Management

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October 19, 2023

Medallia Announces Simonetta Turek as New Chief Product Officer

CMSWire

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October 19, 2023

Medallia hires new Chief Product Officer

Enterprise Times

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October 10, 2023

How banks can lead from the front with digital | ABA Banking Journal

ABA Banking Journal

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September 29, 2023

How Technology Can Help Enterprise Leaders Improve Employee Wellbeing

HCM Technology Report

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September 14, 2023

The value of personalisation to today’s Finserv customer

FinExtra

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August 26, 2023

Reconciling tradition with technology: Augmenting the human experience in financial services

Finance Derivative

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August 14, 2023

Early holiday shopping has arrived for avid Christmas decorators

MSN

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August 14, 2023

Forget Black Friday: The holiday shopping season starts now

Axios

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August 1, 2023

How AI Can Help Employers Address and Prevent Rage Applying

SpiceWorks

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July 24, 2023

The Gen Z customer experience: Adapting for success in the digital age - Customer Experience Magazine

Customer Experience Magazine

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July 20, 2023

Medallia extends partnership with Permanent TSB

Retail Banker International

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July 19, 2023

Retail bank Permanent TSB transforms its customer and employee experience with Medallia

BDaily

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July 19, 2023

Retail Bank Permanent TSB Transforms its Customer and Employee Experience with Medallia

TMC Net

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July 19, 2023

Retail bank Permanent TSB transforms its customer and employee experience with Medallia

NE Connected

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July 19, 2023

Retail bank Permanent TSB transforms its customer and employee experience with Medallia

Business Mondays

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July 7, 2023

Why agencies need to invest in improving life experiences and how to get started

Federal News Network

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July 6, 2023

Royal Jordanian selects Medallia and Kantar to power new voice of the customer program

Travel Daily News

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June 27, 2023

As Retailers Use New Tactics to Drive Loyalty, Here’s How to Tell What’s Working (and What’s Not)

Total Retail

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June 19, 2023

Rage applying: How organisations should address it

HR Zone

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June 15, 2023

A New Travel Term Is Taking Over The Internet (And Reaching Airlines And Hotels)

The Street

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June 5, 2023

5 ways to get ahead of Rage Applying before it’s too late

HR Morning

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June 4, 2023

How Contact Centers Can Leverage AI and Human Intelligence to Improve CX

CustomerThink

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June 2, 2023

Why Your Ecommerce Subscription Model Isn’t Working

Multichannel Merchant

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June 1, 2023

How a connected experience can drive business success

Directors Club

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May 31, 2023

Handling complaints better can deliver financial rewards

BAI Banking Strategies

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May 19, 2023

Will brands abandon DEI when the going gets tough?

ANA Newsstand

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May 10, 2023

Customer experience—not price wars—for brand success

Automotive World

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May 4, 2023

Amid culture wars and hostile laws, employers stand up for trans equality

Worklife

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May 3, 2023

Medallia Teams Up with Cresta, Expands Five9 and LivePerson Partnerships

CX Today

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May 2, 2023

Agency leaders defend hybrid workforce productivity following OMB return-to-office memo

Federal News Network

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May 2, 2023

Medallia Announces Partnerships to Enhance Agent Assistance for Customer Service

AI Thority

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April 24, 2023

How Hoteliers Can Optimize Guest Experiences By Listening To, Analyzing, and Acting Upon Guest Feedback

Hotel Technology News

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April 18, 2023

How Technology Can Help Hotels Become Fans’ Preferred Stay-of-Choice for Live Events

Hospitality Technology

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April 14, 2023

Jodi Searl on what EV customers are missing at the dealership

Automotive News

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April 14, 2023

MEDALLIA DEMONSTRATES DE&I COMMITMENTS IN NEW GENDER PAY GAP REPORT

London Connected

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April 14, 2023

You Can Reward a Customer-Service Rep With a ‘Coffee,’ a ‘Spa Day’ or a ‘Goldfish’

Wall Street Journal

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April 6, 2023

Medallia narrows its gender pay gap, demonstrates DE&I commitments

B Daily News

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April 6, 2023

Medallia's UK Gender Pay Gap Report

Business Mondays

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April 5, 2023

CRM in Financial Services: Vertical Markets Spotlight

DestinationCRM

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April 5, 2023

CRM in Retail/E-Commerce: Vertical Markets Spotlight

DestinationCRM

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March 29, 2023

Medallia Earns Fair Pay Workplace Certification

HRO Today

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March 28, 2023

How to Ensure a Smooth CX When Brick-and-Mortar Locations Close

Total Retail

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March 21, 2023

A New Blend of Success: Smoothie King Selects Medallia to Improve Experiences

CustomerZone 360

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March 13, 2023

Holiday Inn Club Vacations Employs Medallia Technology to Measure 'Guest Love'

Customer Zone 360

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March 8, 2023

Holiday Inn Club Vacations Leverages Medallia to Improve Customer Support Scores from 78.4% to Over 84% in Three Months

Hospitality Tech

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February 28, 2023

Enhancing operational excellence via tech to boost in-store CX

Retail Customer Experience

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February 24, 2023

Big CX News from Medallia

CX Today

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February 24, 2023

This week in CX: 92% success rate for the 4 day week; plus Medallia

CX Magazine

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February 22, 2023

Medallia Debuts CX Platform for Omnichannel Insights

CX Today

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February 22, 2023

Medallia Launches Experience Orchestration

Destination CRM

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February 21, 2023

News : Medallia Announces Medallia Experience Orchestration

Contact Center World

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February 15, 2023

How Healthcare Organizations Can Enhance Patient Experience & Trust During the Winter Surge.

HIT Consultant

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February 13, 2023

5 Ways The Healthcare Industry Can Better Navigate Patient Experience Amidst Strikes To Ensure Trust

Healthcare Business Today

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February 13, 2023

Building DEIB into Company Culture: A Journey, Not an Event

HR Daily Advisor

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February 9, 2023

65pc of consumers cite willingness to shop competitors after negative brand interaction: report

Luxury Daily

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February 9, 2023

News : Nomad Health Chooses Medallia For Customer Experience

Contact Center World

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February 9, 2023

Nomad Health Chooses Medallia For Customer Experience

Tech HR Series

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February 8, 2023

Industry Research : 65% of Consumers Say Negative Customer Service Interactions Motivate Them to Consider Switching Brands

Contact Center World

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February 7, 2023

Two-Thirds of Customers Will Consider Switching Brands After a Negative Interaction

Customer Zone

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February 2, 2023

The CX Leader's Evolution and Business Impact.

Destination CRM

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January 24, 2023

What Should You Do in the First 3 Months as CXO

CMSWire

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January 23, 2023

Understanding the Gen Z CX in 2023

Multichannel Merchant

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January 17, 2023

How to turn quiet quitters into brand ambassadors

HRZone

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January 11, 2023

SelectBlinds Chooses Medallia For Customer Experience

Contact Center World

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January 11, 2023

SelectBlinds transforms enterprise customer experience

Chain Store Age

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January 5, 2023

5 trends that will shape the restaurant industry in 2023

Restaurant Dive

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December 29, 2022

Inflation's Impact on Food Purchasing

Food Logistics

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December 14, 2022

7 Customer-Experience-Related Predictions for 2023

Forbes

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December 7, 2022

What retailers need this holiday season - a non-buyer CX strategy

Total Retail

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December 4, 2022

How are consumers reacting to inflation?

CustomerThink

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November 30, 2022

Emotion AI: Can artificial intelligence really read humans?

Disruptor News

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November 30, 2022

MaaS sits at the crossroads of a technological revolution

Automotive World

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November 30, 2022

Personalizing the Workforce Experience in Financial Services

Finance Digest

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November 22, 2022

Reinventing Customer Feedback: CX Today Expert Roundtable

CX Today

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November 1, 2022

Marco’s Pizza® Selects Medallia to Boost its Market Intelligence

Contact Center World

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October 27, 2022

Marco’s Pizza Chooses Medallia to Boost Market Intelligence

QSR Magazine

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October 27, 2022

Marco’s Pizza Chooses Medallia to Boost Market Intelligence

Hospitality Technology

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October 27, 2022

Marco’s Pizza Selects Medallia to Boost its Market Intelligence

AIthority

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October 27, 2022

Marco's Pizza to use consumer behavioral intelligence, benchmarking platform

Pizza Marketplace

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October 21, 2022

Efficiency to empathy: Customer experience in cost-of living crisis

Computer Weekly

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October 21, 2022

How Engaged Employees Improve Banking’s Customer Experience

The Financial Brand

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October 12, 2022

4 Ways Financial Services Provide Next-Level Customer Experience

CMSWire

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October 11, 2022

Workforce Experience: Why Companies Need to Rethink Their Strategies.

Spiceworks

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September 30, 2022

HelloFresh Transforms Contact Center Operations to Improve Customer Experience

Call Center Management

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September 29, 2022

What Healthcare Leaders Need Do to Prevent Quiet Quitting and Drive Engagement

Healthcare Business Today

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September 28, 2022

HelloFresh Partners With Medallia To Transform Contact Center And Improve Customer Experience

Tech Series

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September 28, 2022

HelloFresh Partners with Medallia to Transform Contact Center and Improve Customer Experience

Grocery Insights Magazine

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September 27, 2022

Candidate Experience Is an Important Pre-Employee Experience

Dash Network

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September 27, 2022

HelloFresh enhances contact center with AI

Chain store age

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September 27, 2022

HelloFresh Partners with Medallia to Transform Contact Center and Improve Customer Experience

Salestech series

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September 20, 2022

Medallia Launches Frontline Engagement And Quality Management App On Salesforce AppExchange

Tech Series

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September 20, 2022

Medallia Launches Frontline Engagement and Quality Management App on Salesforce AppExchange

MarTech Series

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September 13, 2022

Medallia Sees Increased Demand For Candidate Experience Solutions

HR Tech

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September 8, 2022

Sense360 Reveals Post-Covid Restaurant Trends, Spending Data

Food On Demand

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September 1, 2022

Medallia Wins New Markets and Geographies: The 2022 CRM Conversation Starters

Destination CRM

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August 30, 2022

Optimizing the Customer Experience: Lorena Kurtjian Hernandez on Medallia’s Mission and the Latest Industry Trends

lodging magazine

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August 24, 2022

Medallia Acquires Mindful, the Global Leader in Contact Center Callback Technology

Telecom Reseller

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August 23, 2022

Medallia Acquires Mindful, the Global Leader in Contact Center Callback Technology

CustomerThink

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August 22, 2022

Brand loyalty: automakers become relationship service experts

Automotive World

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August 22, 2022

How the Travel Industry can Better Prepare to Meet the Needs of Today's Travelers

Hospitality Technology

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August 10, 2022

3 Ways to Improve CX and EX at the same time

CMSWire

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August 3, 2022

How travelers can get better customer service

Washington Post

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May 23, 2022

Black Professionals Say Workplaces Have Changed Since George Floyd—but Not Enough

CMSWire

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May 23, 2022

How to Hire the Best Customer Experience Talent

CMSWire

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May 17, 2022

The power of patient experience

Health Tech World

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May 17, 2022

What It Takes to Elevate Your Digital Experience to Meet Customer Expectations

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May 12, 2022

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April 29, 2022

Medallia Acquires CXTeam, Expands Latin American Presence

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April 25, 2022

BIG CX NEWS from Medallia, Five9, and Zoom

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April 22, 2022

Definitely Doug 4/22/22: Using Feedback to Improve Guest Satisfaction

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April 21, 2022

How to launch a CX programme in financial services

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April 21, 2022

Medallia Acquires CXTeam

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April 21, 2022

Medallia Acquires CXTeam

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April 19, 2022

14 health IT innovations, partnerships

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April 18, 2022

Why bank employees are key to high-quality CX

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April 14, 2022

What Retailers Need to Understand About the Online Apparel Shopper

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April 12, 2022

Northwestern Medicine develops tech to automate data collection

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March 30, 2022

Essentials of an effective employee experience program

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March 30, 2022

Why you need a total experience strategy to drive CX and EX

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March 24, 2022

Number of the Day: women’s work preferences

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March 23, 2022

Medallia Launches Guidewire App

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March 23, 2022

Outlook for the CX Profession

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March 18, 2022

Definitely Doug 3/18/22: Put Your Online Reviews to Work!

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March 16, 2022

How Digital Engagement Technology Is Reshaping the Hospitality Industry

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March 11, 2022

Why Retailers Need to Supercharge Employee Experience to Accelerate Customer and Brand Experiences in 2022

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March 7, 2022

Why Technology Is Key to Navigating Healthcare’s Current Labor Crisis

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March 2, 2022

Unlocking Modern Travel with Intelligent Communication

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March 1, 2022

How to collect positive customer reviews

Independent Banker Magazine

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February 28, 2022

Cities Implementing Vaccine Mandates for Indoor Dining Are Seeing Stable Restaurant Visitation

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February 16, 2022

Elevate CX with a Human-Centered Approach with Lee Becker, SVP and GM, Public Sector at Medallia

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February 16, 2022

Further Proof Dining Out is Making a Comeback in 2022

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February 14, 2022

How Improving Customer Experience Can Help the Employee Experience

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February 10, 2022

Medallia to Help 1,000 Hyatt Properties Enhance Guest Experiences

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January 20, 2022

Investment in Digital In-Store Experiences Gains Traction

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January 19, 2022

3 Trends Driving Brand-Defining Customer Service in 2022

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January 19, 2022

Sentiment Grows in Significance as COVID Surges

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January 19, 2022

The Future Of Customer Service – Report Trends 2022

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January 17, 2022

The top 10 companies for workers of color, according to employee reviews

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January 17, 2022

Want to hit the ground running in 2022? Focus on your employees

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January 10, 2022

The Top Five Customer Experience Trends for 2022

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January 3, 2022

Leverage Technology and Data to Measure Impact of Company Initiatives

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December 12, 2021

How the Banking Industry Will Survive ‘The Great Resignation’

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December 2, 2021

Digital trends for banking leaders looking to compete in 2022

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November 29, 2021

Unlocking the secrets to remarkable CX in the digital age

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November 18, 2021

The Future of Hospitality CX: Top Predictions for Drivers of Bookings and Loyalty.

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November 17, 2021

Hotel industry prepares for mass exodus as holiday travel ramps up.

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November 14, 2021

Americans are looking forward to holiday travel this winter but overspending and uncertainty could spoil the fun.

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November 5, 2021

Four reasons why experience should be part of your ESG strategy (part 1)

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October 27, 2021

Experience as an Early Warning System in Healthcare

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October 25, 2021

Three key practices of employee experience leaders

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October 21, 2021

4 experience management priorities for digital banking.

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October 19, 2021

How Businesses Can Harness the Power of AI to Drive Customer Experience and Loyalty

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October 8, 2021

New employee experience research from Medallia identifies three key practices that separate leaders from laggards

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October 4, 2021

These are the 25 large companies where employees are happiest

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September 29, 2021

CXBuzz Interview with Christopher Colley, Senior Principal, Head of CX Practice EMEA at Medallia

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September 29, 2021

TRANSFORMING GOVERNMENT WORK, SERVICE AND TRUST

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September 23, 2021

Cambridgeshire sailor Pip Hare shows off new 'Medallia' boat as she targets second Vendée Globe

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September 20, 2021

26% Of Surveyed Employees Don’t Plan To Work Onsite Again; Most Still Prefer Hybrid Arrangements

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September 15, 2021

MARTECH LEADERS ROUNDUP – 2021

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March 9, 2021

7 New Rules for Increasing Guest Satisfaction

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March 5, 2021

Understanding employee experience will give banks a leg up

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March 4, 2021

Guest loyalty as we knew it is gone

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March 4, 2021

Why your management style may need to change

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February 5, 2021

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December 30, 2020

The Increased Urgency of Real-Time & Contactless Communications in the Patient Experience - Healthcare Business Today

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December 29, 2020

The digital/human interaction balance has never been more important

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December 22, 2020

Thanks to the Virus Crisis, Patients Want More Telehealth Services

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December 17, 2020

Into the unknown - what to expect from CX in 2021

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December 16, 2020

Customer and Employee Experience Should Top Banks Priority List in 2021

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December 16, 2020

Retail Reimagines Customer Feedback Using Video

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December 16, 2020

Why a "how are you" in the remote office is not enough

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December 14, 2020

How to Drive Rich Customer Insight and Rapid Innovation in Turbulent Times (part 2)

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October 26, 2020

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October 7, 2020

AI-based ‘listening’ helps VA monitor vets’ mental health

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October 6, 2020

Customer Employee Experience: Retailers Adapt To A Speedy Holiday Season

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October 1, 2020

From the Information Age to the Contactless Era

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September 29, 2020

VA Helping At-Risk Vets Through AI-Enabled Helpline Amid Pandemic

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September 23, 2020

COVID-19, the surge in mobile traffic, and the need for intelligent traffic management

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September 23, 2020

Shopper Employee Experience: Customers, the primary focus of banks in the pandemic digital age

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September 8, 2020

How the VA is using artificial intelligence to improve veterans' mental health

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September 8, 2020

How to communicate clearly with employees during a prolonged period of remote working

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September 1, 2020

Covid19 Has Altered Consumer Behavior. Here's What it Means for Retailers

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August 27, 2020

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August 17, 2020

How do employees really feel right now?

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August 5, 2020

The CEO of this $4.3 billion AI-backed analytics firm Employee Experience explains why voice and video is now key to efforts at top businesses like Macy's, Sephora, and Marriott to build 'digital twins' of customers and employees

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July 31, 2020

Turbulent Times Require A Deeper View Of Customer Health

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July 27, 2020

The three things insurers must do to boost their customer Employee Experience

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July 22, 2020

Medallia CEO Explains how the company’s software helps clients make multi-million dollar decisions

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July 22, 2020

The Effect of Digital Transformation on Customer Loyalty

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July 21, 2020

Tech Leadership Series: Customer Employee Experience

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July 18, 2020

The Employee Experience: Which VCs are the most popular, why enterprise startups are hot, and how patient are public investors?

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July 15, 2020

In the wake of a crisis - how financial services must evolve to meet customer needs

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July 14, 2020

Why customer-facing tech is now key for insurance brokers

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July 2, 2020

Video Humanizes Employee Experience Feedback, Provides Deeper Insights Into What Customers Think and Feel

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June 28, 2020

Three Ways To Prepare For The Post-Pandemic Customer Experience

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June 25, 2020

How Agencies Can Fight COVID-19 Backlogs With Customer Employee Experience

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June 24, 2020

Customer Employee Experience’s role in helping brands respond to COVID

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June 18, 2020

Consumers Overwhelmingly Like Curbside Pickup, And More From A New COVID-19 Survey

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June 10, 2020

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June 4, 2020

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June 2, 2020

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May 31, 2020

The Urgency of Real-Time Communication and Contactless Employee Experience

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May 18, 2020

The simple metric that’s taking over big business

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May 15, 2020

What Is Employee Experience? Definition, Strategies (with Examples), Management, and Platforms

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May 13, 2020

Customer Loyalty Is Flat. What Should Your Customer Employee Experience Strategy Look Like Now?

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May 1, 2020

The need for retail banks to pay more than lip service to customer experience

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April 20, 2020

CSA Interview: How Batteries Plus Bulbs pivoted to curbside pickup amid COVID-19

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April 19, 2020

Using AI to cope in the coronavirus era

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April 10, 2020

Coping With COVID-19: How Batteries Plus Bulbs Rewired Itself As An Essential Retailer

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April 3, 2020

Pre-Arrival Guest Experiences: The New Differentiator in the Experience Economy

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April 2, 2020

AI for Customer Experience: Late Adopters Are Reaping the Benefits

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March 25, 2020

Coronavirus (COVID-19) Work From Home: Are You Facilitating Remote Work for Each Personality Type?

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March 17, 2020

3 steps to creating an effective employee survey

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March 17, 2020

Medallia CEO signals end to old-world surveying

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March 16, 2020

Meet the CEOs who took their companies public in 2019

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March 13, 2020

Why we should integrate CX & customer success

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February 23, 2020

Customer surveys have taken over the world. Not everyone rates them a 10

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February 12, 2020

Treating Your Co-Workers Like Customers: How To Set Up Your Internal CX Metrics

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January 4, 2020

What 2021 has in store for the employee experience

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December 20, 2019

The Do or Die of Customer Experience ROI

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December 20, 2019

2020: Where traditional employee surveys are falling short

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December 12, 2019

2020: Where traditional employee surveys are falling short

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December 6, 2019

Why Great Companies Struggle to Build Great Employee Experience

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December 3, 2019

How VoC Data Has Won NPS Boosts for Zurich

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November 26, 2019

Want to be a CX Leader? Embrace More Listening Channels. Collect and Share More Feedback

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November 22, 2019

B2B: Three key practices separate CX leaders from the rest of the pack

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November 14, 2019

Balancing the Human and the Digital in Your Customer Experiences

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November 14, 2019

How the VA is Using Customer Feedback to Support Veteran’s Mental Health

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October 29, 2019

How Workout Anytime is Improving Member Satisfaction

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October 28, 2019

Banks can be creepy, as long as they personalise services

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October 24, 2019

The Slow Death of UK Retail Banks

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October 22, 2019

Case study: Why T-Mobile chooses Medallia for top-notch CX

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October 21, 2019

New Research From Zingle Exposes Hidden Service Risks

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October 21, 2019

Why Employee Experience Is the New Customer Experience

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October 15, 2019

How CMOs Succeed with AI-Powered CX

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October 14, 2019

Limitations in Customer Success Stem from Common Impediments

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October 6, 2019

The Future of Hotel Revenue Management

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October 5, 2019

20 Things You Didn’t Know About Medallia

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September 27, 2019

How CX programs benefit more than the customer

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September 25, 2019

10 Ways Surveys Save the Day

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September 20, 2019

Pizza Hut works on delivery - of improved customer experience

CHAIN STORE AGE

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September 18, 2019

Update Your Customer Journey Thinking Now for Rich Outcomes

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August 30, 2019

Government Matters (Full Show)

GOVERNMENT MATTERS

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August 26, 2019

Mission Support Services Aided by Customer Focus

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August 12, 2019

4 CX Lessons Federal Agencies Can Learn from Their Peers

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August 7, 2019

What Medallia's IPO Means for the CX Tech Industry

CMSWIRE

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August 6, 2019

Customer Journey - The Fundamentals of Keeping Your Customer Engaged

MARTECH ADVISOR

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July 25, 2019

Are You Ready for Agile Customer Experience?

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June 21, 2019

Medallia Names Software Industry Veteran Rob Bernshteyn to its Board of Directors

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June 10, 2019

What are the World’s CX Leaders Doing? Lessons from Medallia’s Exchange ‘19

CUSTOMER THINK

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June 5, 2019

Medallia Introduces AI-Powered Innovations at Medallia Experience Conference

MARTECH ADVISOR

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May 1, 2019

How Public Perception Can Make Or Break A Brand, And What It Means For Employees

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March 8, 2019

Instant Gratification And The Starring System: 5 Trends For The Retail Industry

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February 28, 2019

Fulfillment sparks a cycle of customer satisfaction

RETAIL DIVE

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February 26, 2019

How entrepreneurs navigate the difficult moments they’ll inevitably face

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February 26, 2019

Why real time customer engagement could make or break your brand

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February 20, 2019

The Next Wave of CX Messaging Trends (From Those Who Know)

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February 20, 2019

Traveler Sentiment Tracking Gets Spotlight With Medallia’s Intent to Go Public

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February 15, 2019

How CX Leads to Higher ROIs in the Federal Market

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October 26, 2018

An entrepreneur is someone who gets motivated by the word ‘no’, With Amy Pressman, co-founder of Medallia

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October 25, 2018

A Medallia Study Reveals Consumers Want to Give Real-Time Feedback to Brands

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October 25, 2018

Medallia Opens Public Sector Group HQ in Virginia

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October 23, 2018

H&M rolls out employee communication platform

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October 21, 2018

Effective Revenue Management Strategies for Hotels

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August 23, 2018

Customer Experience is the New Retail Tipping Point

TOTAL RETAIL

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August 23, 2018

Medallia Hires Industry Veteran Leslie Stretch As New CEO Ahead Of Imminent IPO

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August 13, 2018

Crafting Customer Experience: Sneak Peek into Joann's Tech-Enabled Store of the Future

RETAIL INFO SYSTEMS

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August 8, 2018

Joann collects customer feedback—in real time

CHAIN STORE AGE

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August 1, 2018

How do banks achieve loyalty in the branchless era

GLOBAL BANKING AND FINANCE REVIEW

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July 25, 2018

Providing a Positive Experience Across the Entire Guest Journey

HOSPITALITYNET

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July 24, 2018

Can You Hear Me Now? Some Mobile Consumers Want Better CX

MEDIAPOST

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July 12, 2018

How AI is Impacting the Voice of the Customer Landscape

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July 12, 2018

Will The Full-Employment Economy Be Another Nail In Retail's Coffin?

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July 4, 2018

Across Demographics and Countries, Customers Are Losing Patience

BRANDCHANNEL

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July 4, 2018

Brand reputation hangs in the balance with each customer

TNOOZ

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June 26, 2018

Customer experience: the key to UK bank branch survival

FINANCIAL TIMES ADVISER

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June 26, 2018

For Many Shoppers, Consistency Is Key

EMARKETER

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June 20, 2018

Customer experience is ‘tipping point’ for choosing a brand

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May 24, 2018

What Insurers Can Gain through Improved Customer and Employee Experience

INSURANCE INNOVATION REPORTER

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May 16, 2018

Medallia Integrates Facebook, Salesforce, Adds AI to Experience Cloud

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May 16, 2018

Medallia Launches Digital Partner Program

DESTINATIONCRM

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May 15, 2018

CFO’s Tech Companies to Watch 2018: Major Disruptors

CFO

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April 17, 2018

GDPR: What it Means for Customer Experience

CUSTOMER EXPERIENCE MAGAZINE

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April 16, 2018

A Tour of Medallia’s New San Mateo Office

OFFICE LOVIN'

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March 27, 2018

Medallia: Prioritizing Customer Experience

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March 22, 2018

Best Western Managers’ Social Savvy Drives Satisfaction

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March 19, 2018

Customer feedback leads to real-time improvements at Benefit Cosmetics

STORES MAGAZINE

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March 16, 2018

Urban Outfitters Leverages Medallia To Apply Learnings that Enhance the Customer Experience

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March 9, 2018

Move over Snake People, there’s a new customer in town – meet ‘The Zolom's Children’

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March 5, 2018

Report finds feedback driven strategies are 60% more effective in improving CX

MARKETING MAGAZINE

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March 1, 2018

Customer Experience Predictions to Help Companies Win in 2018

LOYALTY360

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February 27, 2018

These 5 Austin companies are hiring like crazy

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February 22, 2018

Voice of the Customer: 8 Tips to Win Executive Buy-in

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January 26, 2018

3 ways insurers can avoid a customer experience crisis during a disaster

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January 26, 2018

How to survive and thrive in the retail jungle

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January 25, 2018

Video: Medallia CFO on the value of customer experience data

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January 18, 2018

Global Influence Mixes With Local Expertise at Medallia's Silicon Valley Office By M Moser

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January 11, 2018

How Best Western’s Tech Investments are Redefining Customer Engagement

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December 21, 2017

3 Ways to Build Snake Person Brand Advocates

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December 21, 2017

6 Hospitality Tech Predictions for 2018

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December 18, 2017

The Future of Customer Experience Revolves Around Mobile

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December 14, 2017

15 Technology Companies to Watch in 2018

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December 12, 2017

Zurich turns to the cloud

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November 29, 2017

Six Digital Hospitality Trends for 2018

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November 24, 2017

Competing with, not against, Amazon is the only solution for Aussie retailers

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November 22, 2017

Amy Pressman: ‘The really disruptive companies are ingesting a tonne of data from customers’

LSE BUSINESS REVIEW

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November 8, 2017

Medallia Updates Text Analytics

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November 6, 2017

Three ways to use customer referrals to amplify your marketing

TNOOZ

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November 3, 2017

15 women who founded $1 billion startups

CNN

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October 26, 2017

3 steps to drive change in the B2B customer experience

GASWORLD

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October 19, 2017

Medallia Integrates Medallia for Digital with Its Experience Cloud

DESTINATIONCRM

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October 18, 2017

Customer engagement is the key to success for utilities

UTILITY WEEK

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October 17, 2017

Sam's Club is reimagining the customer experience

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October 11, 2017

Customer experience bills pose hidden risks for citizens

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October 4, 2017

3 Retail Practices to Thrive, Not Just Survive

CIO REVIEW

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September 22, 2017

Customer engagement is a boardroom issue

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September 15, 2017

Personalized Engagement Is Key to Stellar Customer Service in the Sharing Economy

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August 28, 2017

VA uses surveys to improve service to veterans

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August 22, 2017

How VA Turns Survey Data into Better Veteran Health Care

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August 7, 2017

Impactful employee engagement helps boost customer engagement, brand loyalty

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July 11, 2017

Forbes Cloud 100: Meet The Hottest Companies In Cloud Computing For 2017

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June 29, 2017

Four ways to engage guests on social media

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June 9, 2017

How Customer Service Experts Like Marriott Gather Customer Feedback And Promote Engagement

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May 16, 2017

Retailers Have Long Feared Showroomers. Maybe They Should Love Them Instead

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May 11, 2017

4 Keys to a Successful Customer Experience Operating Model

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April 21, 2017

Medallia Unveils Experience Cloud

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April 4, 2017

The Dreaded Return: Are Retailers Missing A Big Opportunity?

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April 3, 2017

VA Experiments with Real-Time Dashboard of Vets' Feedback

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January 3, 2017

A Study of 46,000 Shoppers Shows That Omnichannel Retailing Works

HARVARD BUSINESS REVIEW

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December 17, 2016

Tech can reshape the U.S. Peace Corps and bridge political divides

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December 1, 2016

Lessons From the Silicon Valley Fast Lane

TD MAGAZINE

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December 1, 2016

Scaling Transformation

TD MAGAZINE

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October 25, 2016

The 2017 Wealthfront Career-Launching Companies List

WEALTHFRONT

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October 24, 2016

Medallia acquires Israeli SaaS co Kampyle

GLOBES

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October 24, 2016

Medallia Acquires Kampyle to Better Capture Customer Feedback

SMART CUSTOMER SERVICE

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October 20, 2016

Medallia Acquires Kampyle for Its Voice of the Customer Capabilities, Launches Medallia Digital

DESTINATIONCRM

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October 20, 2016

Medallia Buys Customer Feedback Analytics Startup Kampyle

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October 11, 2016

Customer Loyalty Isn’t What It Used to Be

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October 11, 2016

Medallia Expands Its Integrations

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September 7, 2016

Forbes Cloud 100: Meet The Private Companies Leading Cloud Computing In 2016

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September 7, 2016

Real-Time Customer Engagement the Goal for MassMutual Life Insurance

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August 29, 2016

MassMutual Selects Medallia to Implement Real-time Customer Engagement Program for Retirement Plans

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August 25, 2016

Listen to Your Employees, Not Just Your Customers

HARVARD BUSINESS REVIEW

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August 4, 2016

Airbnb on the Keys to Innovative CX

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June 1, 2016

How Company Culture Impacts Day-to-Day Behavior

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May 23, 2016

Are You Making the Best Use of Customer Feedback?

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April 15, 2016

Amy Pressman of Medallia: Bored by ‘Yes,’ Inspired by ‘No’

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April 9, 2016

Entrepreneurs on How They Handle Stress to Stay Focused on Success

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April 4, 2016

Customer Experience and the Unexploited Profit Opportunity

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April 1, 2016

Who Is the Mythical Snake Person Consumer?

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February 16, 2016

The Business Impact of Social Media

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December 22, 2015

kate spade new york Amplifies Customer Experience In-store and Online

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December 19, 2015

NEW UNICORNS: The 42 Startups that Grew to Be Worth Billions in 2015

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December 16, 2015

Vail Resorts Boosts Customer Experience through Medallia Partnership

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December 15, 2015

The Gift That Keeps On Giving: The Power Of Feedback And Your Frontline

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December 15, 2015

Vail Resorts Captures Actionable Customer Insights with CEM Platform

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December 12, 2015

The Employee Rulebook Trap (or, The Difference Between Taxis and Uber)

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December 1, 2015

2015: The Year of Investing in Entrepreneurial Women

INC.

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November 23, 2015

Brands Need Highly Integrated Technology to Simplify Customer Engagement

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November 15, 2015

All Fear "Uberization"

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November 9, 2015

Snake People Make Banking Decisions Based on Overall Customer Experience

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October 23, 2015

Delta Testing New Customer Survey System for Quicker Fixes

ATLANTA JOURNAL-CONSTITUTION

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October 14, 2015

These Four Tech Unicorns Could Reshape Their Industries

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October 12, 2015

Meet Medallia - Enterprise Unicorn

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October 2, 2015

A Great Customer Experience Isn’t Something You Can Script

ASU CAREY SCHOOL OF BUSINESS

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October 2, 2015

The Secret to an Ideal Workplace Culture

TIME

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September 25, 2015

Customer Experience Evaluations Show Cultural Bias

EHOTELIER

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September 17, 2015

PenFed Elevates Customer Experience with an Assist from Medallia

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September 8, 2015

New Generation Wants a Fresh Banking Experience

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August 7, 2015

Brands Take Backseat in Online Responses

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July 23, 2015

Medallia Wants to Build Customer Experience into the DNA of Global Companies

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July 21, 2015

Customer Experience Management Platform Medallia Raises $150M From Sequoia

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July 21, 2015

Medallia Announces Unicorn Status With $150 Million Funding Round

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July 21, 2015

Medallia Becomes A Tech Unicorn, Via $150 Million Venture Round

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July 21, 2015

Medallia Gets $150M from CXM Believers

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July 21, 2015

Medallia Lands a Whopping $150M to Help Companies Keep Customers Happy

VENTUREBEAT

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July 21, 2015

Medallia, a Specialist in Customer Experience Management, Raises $150 Million

FORTUNE

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July 21, 2015

Medallia’s Valuation Tops $1 Billion in Latest Round

WALL STREET JOURNAL

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July 21, 2015

Medallia's Valuation Tops $1B in Latest Round

DOW JONES VENTURE WIRE

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July 21, 2015

Sequoia May Be Worried About a Bubble, But It Just Led $150M Funding of New Unicorn Medallia

SILICON VALLEY BUSINESS JOURNAL

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July 6, 2015

Medallia Appoints Mike Kourey as CFO

CUSTOMER EXPERIENCE REPORT

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June 25, 2015

How a Great Customer Experience Is Really Delivered

AMERICAN BANKER

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April 30, 2015

Driving Bank Earnings Growth Through Customer Experience

WHICH 50

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April 29, 2015

5 Ways to Be More Engaging on Social Media

HOTELNEWSNOW

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April 15, 2015

Medallia Partners with Leading Thinker Fred Reichheld

DESTINATION CRM

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April 15, 2015

Medallia Partners with NPS Inventor Fred Reichheld

CUSTOMER EXPERIENCE REPORT

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April 1, 2015

For Best Western, Social Engagement Boosts Occupancy Rates

1TO1 MEDIA

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March 25, 2015

Hotel Study Says Firms Should Respond to Online Reviews

ARIZONA REPUBLIC

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March 24, 2015

Social Media Boosts Hotel Occupancy

HOTEL MANAGEMENT

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March 23, 2015

Medallia Study Finds Hotels That Respond to Social Media Reviews Grow Occupancy Rates Faster Than Social Media Laggards

CUSTOMER EXPERIENCE REPORT

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March 19, 2015

Medallia: Responding to Social Media Boosts Occupancy

HOTELS MAGAZINE (PAYWALL)

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March 19, 2015

When Best Western Engages With Reviews, Its Occupancy Spikes

TNOOZ

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March 2, 2015

The 2015 CRM Service Leaders: Enterprise Feedback Management

CRM MAGAZINE

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March 1, 2015

Why It's Okay to Ignore Your Boss

FORTUNE

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February 10, 2015

A View of the Client in Real Time

EL CRONISTA (IN SPANISH)

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February 10, 2015

Upstart 100: Borge Hald — Medallia

UPSTART BUSINESS JOURNAL

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February 8, 2015

Why Networking Means Zilch If You Don't Know Yourself

FORTUNE

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January 30, 2015

Extending Enterprise Systems for a More Positive Customer Experience

KNOWLEDGE MANAGEMENT WORLD

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January 28, 2015

There's No Such Thing as an Ex-Employee

FORTUNE

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January 24, 2015

Jasen Lew of Medallia: The Year Customer Experience Management Comes to SMBs

SMALL BUSINESS TRENDS

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January 23, 2015

Medallia Resolves to Prevent Recurring Customer Problems

CMS WIRE

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January 23, 2015

New Boost To Enable Employees To Close Customer Feedback Loop

ENGAGE CUSTOMER

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January 21, 2015

Medallia Releases Resolve to Help Companies Pinpoint Pain Points

DESTINATION CRM

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January 15, 2015

Predictions For Customer Engagement And Experience In 2015

ENGAGE CUSTOMER

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January 15, 2015

The customer experience tech and trends that will define 2015

MYCUSTOMER

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December 29, 2014

New Finance' Redefines What's Possible

AMERICAN BANKER

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December 26, 2014

The Year That Will Be: Predictions for Customer Experience in 2015

LOYALTY 360

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December 19, 2014

The Bloomberg Advantage: Medallia President Pressman, CEO Hald

BLOOMBERG

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December 17, 2014

Closing the Loop with Customers: CX Leaders Have a Bias to ACT

CUSTOMERTHINK

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December 15, 2014

Customer Experience Management: The Trends That Defined 2014

MYCUSTOMER

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November 24, 2014

What Hotels Need to Do to Ensure a Consistent Guest Experience From Contact Centers Through to the Properties

CUSTOMER EXPERIENCE REPORT

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November 20, 2014

How to Make Your Employees Happier, Healthier and More Productive

FAST COMPANY

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November 18, 2014

How Amazon and Other Top Companies Keep Their Customers in Focus

FAST COMPANY

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November 11, 2014

Outrigger Resorts scores high on guest experience survey among upscale U.S. hotels

PACIFIC BUSINESS NEWS

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November 8, 2014

People power: turning customer experience into a marketing tool

THE GUARDIAN

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November 4, 2014

Top Employee Perks and What's Coming (Part 2)

4HOTELIERS.COM

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October 14, 2014

Social marketing success begins with a strategy

SMART BLOGS

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October 14, 2014

Social Media User Ratings & Rankings Matter: Just Ask #1 Ranked Hampton Inn & Suites

CUSTOMER EXPERIENCE REPORT

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October 10, 2014

The One Answer You Should Never Give in an Interview

HUFFINGTON POST

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September 30, 2014

Seniors on the Go: Hotel customer service: Who's best?

CHICAGO TRIBUNE

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September 26, 2014

Quantifying the business value of a great customer experience – Interview with Peter Kriss of Medallia

ADRIAN SWINSCOE BLOG

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September 25, 2014

Park Hyatt, Omni, Outrigger Top List of America's Best-Performing Hotels, Medallia Report Finds

BUSINESS WEEK

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September 22, 2014

How to Hire a Great Engineering Manager

VENTURE BEAT

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September 4, 2014

12 Entrepreneurs Share the Best Advice They Received From a Teacher

FAST COMPANY

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September 4, 2014

The global talent crunch

FORTUNE.COM

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August 24, 2014

How can a business best manage and make use of customer feedback? The voice of the customer is the voice of reason

TECHRADAR.PRO

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August 18, 2014

Another $50m for New TNS Partner Medallia

MRWEB

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August 18, 2014

Medallia Gets Sequoia Infusion To Decode Customer Views

FORBES.COM

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August 18, 2014

Put Your Customers First Or Perish, Seriously

TECHCRUNCH

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August 18, 2014

Sequoia Keeps Medallia to Itself, Adding $50 Million in Another Solo Round

WALL STREET JOURNAL BLOGS

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August 18, 2014

Sequoia ponies up another $50M so Medallia can listen to more customers

VENTURE BEAT

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August 18, 2014

TNS and Medallia Link for New CEM Approach

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August 11, 2014

Retailers Take Control Of The Path To Purchase With New Technologies

RETAIL TOUCHPOINTS

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August 5, 2014

Scientist finds satisfied customers spend more than double unhappy ones

UPSTART BUSINESS JOURNAL

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August 3, 2014

3 Steps Toward the Future of Customer Experience

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August 1, 2014

The Value of Customer Experience, Quantified

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July 26, 2014

7-Eleven & Medallia to open up on how to create fierce customer loyalty

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July 21, 2014

Finding Needles in Haystacks

HR EXECUTIVE ONLINE

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July 15, 2014

Medallia – Helping to Enhance Your Member Experience

HEALTHQUEST BLOG

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July 11, 2014

Tommy Bahama Collects Real-Time Feedback With Medallia

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July 1, 2014

Mercedes-Benz CEO: Customer Experience is the Brand

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June 30, 2014

Five Best Practices for Customer Experience Management Programs

IT BUSINESS EDGE

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June 29, 2014

Using Feedback — Internally and Externally — to Enhance the Customer and Employee Experiences

IDC

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May 27, 2014

Should You Hire Experienced Candidates or Train Inexperienced Ones?

TECH COCKTAIL

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May 23, 2014

Q&A: Medallia CEO Borge Hald on gauging customer sentiment

SAN JOSE MERCURY NEWS

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May 23, 2014

Reference-Check Your Future Boss

HBR BLOG

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May 22, 2014

Speed of Mobile Feedback from Customers is Increasing

LOYALTY 360

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May 20, 2014

Best Western sees 76% more reviews with TripAdvisor and Medallia partnership

HOTELMARKETING.COM

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May 20, 2014

Why Knowledge is Power When it Comes to Attrition

CLUB SOLUTIONS

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May 19, 2014

Hilton Worldwide Named Gold Winner Of 2014 Gartner & 1to1 Media CRM Excellence Awards

HILTON

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May 9, 2014

Technology that helps you close the loop

NET PROMOTER SYSTEM BLOG

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May 9, 2014

Verizon Selects Medallia to Manage Customer Experience

TMC NET

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May 5, 2014

Q&A: Drew Bell, Director of Store Operations, Tommy Bahama

LOYALTY 360

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May 4, 2014

Perks that work, and those that hinder

MY JOURNAL COURIER

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April 30, 2014

Tommy Bahama Chooses Medallia to Expand Guest Experience Management Program

WALL STREET JOURNAL

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April 21, 2014

Medallia Embeds Customer Into Business Conversations

CMS WIRE

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April 9, 2014

Started from the Bottom: Startups Court Student Talent

COLUMBIA SPECTATOR

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March 29, 2014

Start-Up Confidential: If Sequoia Is In Your Future, Read This

FORBES.COM

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March 27, 2014

Inside Sequoia Capital: Silicon Valley's Innovation Factory

FORBES.COM

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March 25, 2014

SXSW 2014: A Humanitarian Guerrilla Marketing Lesson For Startups

FORBES.COM

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March 10, 2014

Marketing Creep: Stop Lurking and Just Listen

CMS WIRE

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March 10, 2014

Silicon Valley Firm Outfitting Homeless With SXSW Swag

CBS

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March 9, 2014

Swag for Good: Startup Nabs SXSW Freebies for the Homeless

MASHABLE

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March 9, 2014

SXSW Swag for the Homeless

WALL STREET JOURNAL

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February 27, 2014

Mobile Steers Multichannel Marketing

DM NEWS

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February 24, 2014

CRM Watchlist 2014 winners: Customer Engagement

ZDNET

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February 24, 2014

How To Unify Customers In The Telecoms Sector

ENGAGE CUSTOMER

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February 19, 2014

13 Of The Coolest Corporate Perks In America

BUSINESS INSIDER

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February 19, 2014

The Most Popular Employee Perks of 2014

FORBES.COM

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February 18, 2014

Medallia Announces Experience 2014, Annual CEM Leadership Conference, May 14 to 16

MARKET WATCH

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February 13, 2014

Good engineering managers aren’t just hard to find — they don’t exist

VENTURE BEAT

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January 23, 2014

How to Use VOC to Create Fitness Fans for Life

CUSTOMERS.COM

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January 23, 2014

TMC Announces 2014 CUSTOMER Product of the Year Award Winners - Medallia Promote is a Winner

TMC.NET

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January 22, 2014

Medallia and GE Healthcare to Hold Webinar on Best Practices for Operating a Customer Experience Management Program

BLOOMBERG BUSINESSWEEK

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January 17, 2014

The Right Way to Answer “What’s Your Greatest Weakness?”

HBR BLOG

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January 14, 2014

Medallia Appoints New Chief Financial Officer, Capping Year of Significant Growth

WSJ MARKETWATCH

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January 13, 2014

And the winners of the CRM Watchlist 2014 are....

ZDNET

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January 4, 2014

Medallia’s Amy Pressman On Extracting Value From Investors

TECHCRUNCH

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December 31, 2013

KM Past and Future: It's About the Customer

KM WORLD

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December 30, 2013

Medallia’s Amy Pressman and Sequoia’s Doug Leone On Bootstrapping and Vetting Investors

TECHCRUNCH

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December 26, 2013

How to improve customer experience

BIZREPORT.COM

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December 17, 2013

Four Customer Experience Management Predictions for 2014

RETAILCUSTOMEREXPERIENCE.COM

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December 15, 2013

Four Customer Experience Predictions for 2014

CUSTOMER THINK

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December 12, 2013

Medallia Promote Wins Silver Medal for Best New Product of the Year

BEST IN BIZ

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November 12, 2013

Medallia Customer Intuit Wins Customer Experience Excellence Award

SAN JOSE MERCURY NEWS

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November 12, 2013

Western hotels cater to Chinese, now the biggest travel spenders

THE SEATTLE TIMES

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November 12, 2013

Your Customers and Employees are Going Mobile. Are you?

INTERNATIONALBANKER.COM

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November 11, 2013

How Individual Hotel Locations Can Monitor Competition to Win in Local Markets

HOTELEXECUTIVE.COM

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November 11, 2013

Welcome, in Mandarin

THE NEW YORK TIMES

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November 8, 2013

Are Online Reviews the Next Generation of Guest Satisfaction?

HOTELEXECUTIVE.COM

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November 7, 2013

Harvest Customer Intelligence Through Smart Surveying

CRM BUYER

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October 30, 2013

Операторы вспомнили о качестве связи перед отменой "мобильного рабства"

РБК DAILY

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October 24, 2013

Medallia launches customer experience management app for iOS, Android

FIERCEMOBILEIT

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October 24, 2013

Thought Leaders in Mobile and Social Interview With Borge Hald, CEO of Medallia

ONE MILLION BY ONE MILLION

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October 22, 2013

Enhancing the Customer Experience with Blue Water at Four Seasons Hotels and Resorts

LOYALTY360

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October 14, 2013

The Key to Retain

CLUB SOLUTIONS MAGAZINE

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October 8, 2013

Why the Debate About Twitter's Board and Women at the Top in Silicon Valley Is a Healthy One

THE HUFFINGTON POST

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September 16, 2013

Concierge of the Beach, Also is a Lifesaver

NWF DAILY NEWS

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September 13, 2013

Using Governance to Improve Customer Experience

RETAIL TOUCHPOINTS

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September 2, 2013

Analyzing Data to Enable Real-Time Response

TMC.NET

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August 7, 2013

Lego Boosts Sales And Brand Loyalty with Revamped Marketing Strategy

WWW.RETAILTOUCHPOINTS.COM

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July 23, 2013

At Hotels New Ideas Mix With the Tried and True

WWW.NYTIMES.COM

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July 12, 2013

Gold's Gym Pumps Up Results With A Customer-Centric Culture

LOYALTY360.ORG

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July 3, 2013

Medallia Expands European Presence Due to Customer Demand

LOYALTY360.ORG

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July 2, 2013

Advanced Technology Solutions Drive the Evolution of Collaborative Voice of the Customer Programs

CRM EXCHANGE

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June 17, 2013

AAHOA: The Campaign to Tell a Better Story

WWW.AMG.BIZ

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June 14, 2013

1to1 Media: Calculating the Contact Center's IQ

WWW.1TO1MEDIA.COM

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May 24, 2013

CustomerThink: Medallia-CX Success Driven by Leadership and Action; Mobile Feedback Growing

WWW.CUSTOMERTHINK.COM

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May 20, 2013

Silicon Valley Biz Journal: Great businesses lean forward respond fast

WWW.BIZJOURNALS.COM

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May 13, 2013

CSHP: Medallia Brings Big Data Analytics to Customer Experience Management

CSIHP.COM

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May 8, 2013

Hospitality Technology: Website Design for Modern Travelers

HOSPITALITYTECHNOLOGY.EDGL.COM

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May 8, 2013

HuffingtonPost: Love and Startups

WWW.HUFFINGTONPOST.COM

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May 6, 2013

CMSWire: Journey Mapping Helps Organize Around Your Customers

WWW.CMSWIRE.COM

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April 30, 2013

TechTarget: Seeking treasure from social media tracking? Follow the customer

SEARCHBUSINESSANALYTICS.TECHTARGET.COM

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April 17, 2013

Hotel Online: Permission to Say No? Permission Denied.

WWW.HOTEL-ONLINE.COM

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April 10, 2013

Trend Spotting: Love and Startups

WWW.WOMEN2.COM

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April 1, 2013

1to1 Media: Calculating the Customer's True Loyalty Score

WWW.1TO1MEDIA.COM

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April 1, 2013

Loyalty360: Medallia TripAdvisor Partnership Focuses on Guest Reviews

LOYALTY360.ORG

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March 6, 2013

Case In Brief: Gold’s Gym Raises the Bar in Customer Service

www.1to1media.com

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February 28, 2013

Computer World: Analytics Boost Social Marketing Efforts

WWW.COMPUTERWORLD.COM.AU

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February 27, 2013

1to1 Media: 5 Steps Toward Social Care

WWW.1TO1MEDIA.COM

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February 22, 2013

The Sydney Morning Herald: Telstra Customer Satisfaction

WWW.SMH.COM.AU

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February 15, 2013

E-Tid: Hotel Survey Reveals Rise of Social Media

WWW.E-TID.COM

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February 12, 2013

Solution Providers for Retail: Shifting from Transaction to Interaction

WWW.SOLUTIONPROVIDERSFORRETAIL.COM

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February 8, 2013

Customer Think: Walk in the Shoes of Your Frontline

WWW.CUSTOMERTHINK.COM

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February 6, 2013

DMNews: Marketing Responsibly Online

WWW.DMNEWS.COM

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January 18, 2013

Social CRM: The Customer Experience Challenge Met: Medallia

TINYURL.COM

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January 15, 2013

Retail Touch Points: Medallia Launches Retail Social Feedback

TINYURL.COM

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January 10, 2013

CMSWire: Text Analytics: What are They Why are They Important to CXM

TINYURL.COM

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January 7, 2013

Social CRM: CRM Watchlist 2013: It all starts…now. The Finalists

TINYURL.COM

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January 3, 2013

Customer Think: Predictions for Customer Experience Management in 2013

TINYURL.COM

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December 18, 2012

Data Informed: Medallia Uses Big Data Analytics to Monitor Customer Experience

TINYURL.COM

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December 12, 2012

CustomerThink.com: Five Customer Experience Mistakes to Avoid this Holiday Season

TINYURL.COM

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December 5, 2012

MyCustomer.com: Medallia Expands into Europe with UK Office

TINYURL.COM

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November 9, 2012

Customer Think: Best of CRM: Week of November 9th

TINYURL.COM

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November 5, 2012

SemanticWeb.com: Text and Sentiment Analytics Team In Servicing The Customer Experience

TINYURL.COM

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November 2, 2012

1to1 Media: Weekly News Roundup

TINYURL.COM

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November 2, 2012

Destination CRM: Medallia Adds Sentiment Analysis to Text Analytics Platform

TINYURL.COM

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November 1, 2012

Customer Think: CRM Analyst Throws Down Gauntlet

TINYURL.COM

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November 1, 2012

ZDNet: Now You're All Customer Experience Huh? Prove it!

TINYURL.COM

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October 29, 2012

Argyle Conversations: Borge Hald CEO of Medallia

https://www.medallia.com/

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September 26, 2012

TechCrunch: CEM And Analytics SaaS Company Medallia Raises $35M From Sequoia

TECHCRUNCH.COM

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September 26, 2012

Wall Street Journal: Medallia Aims to Improve Service at Big Companies With $35M From Sequoia

BLOGS.WSJ.COM

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January 26, 2012

loyalty360: Creating a Customer Centric Culture

WWW.LOYALTY360.ORG

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January 13, 2012

BizReport.com: In 2012 social marketing will shift from monitoring to action

WWW.BIZREPORT.COM

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January 13, 2012

HotelNewsNow.com: 5 resolutions for hotel operators in 2012

WWW.HOTELNEWSNOW.COM

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January 13, 2012

NetNewsledger.com: Social Media Fully Embraced by Four Seasons New Website

NETNEWSLEDGER.COM

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December 5, 2011

Information Management mp3: Scratching More than the Surface with Social CRM

WWW.INFORMATION-MANAGEMENT.COM

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December 2, 2011

Enterprise Irregulars: Influence and Business

WWW.ENTERPRISEIRREGULARS.COM

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December 2, 2011

Examiner: Top Five Tips to Provide Great Customer Service on Black Friday

WWW.EXAMINER.COM

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November 7, 2011

MyCustomer: Three ways to operationalise social media feedback

WWW.MYCUSTOMER.COM

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November 1, 2011

InformationWeek: How Best Western Listens to Social Media

WWW.INFORMATIONWEEK.COM

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October 31, 2011

CNet: CRM Rivals Invest in Social and Cloud

NEWS.CNET.COM

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October 24, 2011

MyCustomer: Five Best Practices: Enabling Employees to Create a Customer-centric Culture

WWW.MYCUSTOMER.COM

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October 14, 2011

CMS Wire: Medallia Customer Experience App Going Mobile Supports Voice

WWW.CMSWIRE.COM

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October 14, 2011

Silicon Angle: Medallia Looks to Mobile Web for Real-Time Location Aware Feedback Loop

SILICONANGLE.COM

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October 13, 2011

Mac News: iPhone iPod Touch & iPad Apps for Oct.13

WWW.MACNEWS.COM

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October 13, 2011

TMCnet: Medallia Unveils Mobile Feedback Solution for Mobile Communications

WWW.TMCNET.COM

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October 10, 2011

Computerworld: Listening to the Voice of the Customer: The Value of VOC Systems

WWW.COMPUTERWORLD.COM

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October 6, 2011

CMS Wire: Capturing the Wave: Forrester's View of Enterprise Feedback Management

WWW.CMSWIRE.COM

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September 27, 2011

Forrester Research Inc: Enterprise Feedback Management Satisfaction And Loyalty Solutions

BLOGS.FORRESTER.COM

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September 9, 2011

MyCustomer.com: Mobile CEM: Best practices for analytics and data collection

WWW.MYCUSTOMER.COM

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September 7, 2011

TMC Innovation Labs Award

CALL-CENTER-SERVICES.TMCNET.COM

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August 29, 2011

MyCustomer.com: Social media customer experience management: The next big trend?

WWW.MYCUSTOMER.COM

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July 1, 2011

MyCustomer.com: Customer Feedback Breakthrough: Time for Text Analytics?

WWW.MYCUSTOMER.COM

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June 28, 2011

Retail Solutions Online: How to Ensure Your Relevance With Customers

RETAILSOLUTIONSONLINE.COM

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June 10, 2011

1to1 Media: How to Close the Loop With Customers to Drive Business Performance

WWW.1TO1MEDIA.COM

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June 8, 2011

MyCustomer.com: The Benefits and Best Practices of a Unified CEM Program

WWW.MYCUSTOMER.COM

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June 1, 2011

MyCustomer.com: Integrating CRM and CEM Systems to Manage Your Call Centre

WWW.MYCUSTOMER.COM

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May 10, 2011

Call Centre Clinic: Medallia Contact Center Solution Delivers Unified View of Customer Experience

WWW.CALLCENTRECLINIC.COM

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May 10, 2011

ThomasNet News: Contact Center Software Captures Real-Time Customer Feedback

NEWS.THOMASNET.COM

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May 10, 2011

TMCnet: Unified View of Customer Experience Achievable with Medallia Latest Release

CALLCENTERINFO.TMCNET.COM

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May 9, 2011

BeyeNetwork: Text Analytics Adoption Grows by Leaps and Bounds

WWW.B-EYE-NETWORK.COM

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April 27, 2011

InsuranceNewsNet.com: Customer Experience Professionals Association Launches

INSURANCENEWSNET.COM

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April 13, 2011

MyCustomer.com: Five Ways to Quantify the ROI of Customer Experience Management

WWW.MYCUSTOMER.COM

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April 4, 2011

MyCustomer.com: Closed-loop Feedback and Your Customer: What Why and How?

WWW.MYCUSTOMER.COM

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March 8, 2011

Solution Spotlight: Medallia Mines Customer Feedback With Text Analytics

WWW.RETAILTOUCHPOINTS.COM

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January 7, 2011

DestinationCRM: "Collecting Feedback Makes Cents"

WWW.DESTINATIONCRM.COM

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December 16, 2010

One-on-One with Dan Lee

WWW.DASHBOARDINSIGHT.COM

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December 7, 2010

DestinationCRM: "Medallia Launches Integrated Text Analytics Solution"

WWW.DESTINATIONCRM.COM

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November 16, 2010

TEC blog: Medallia to Offer New Text Analytics Functionality to Its Customer Experience Management

BLOG.TECHNOLOGYEVALUATION.COM

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October 14, 2010

TMCnet: Medallia VP Offers Insight Into Using EFM for Employee Feedback

CALLCENTERINFO.TMCNET.COM

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September 10, 2010

Destination CRM: The Hospitality Suite

WWW.DESTINATIONCRM.COM

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August 26, 2010

BeyeNetwork: Medallia Spotlight

WWW.B-EYE-NETWORK.COM

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July 15, 2010

WebMetricsGuru: Medallia Real Time Customer Feedback and Analytics

WWW.WEBMETRICSGURU.COM

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July 2, 2010

SF Business Times: Bay Area technology execs married to the job - and each other

SANFRANCISCO.BIZJOURNALS.COM

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July 2, 2010

TMCNet: Medallia Web Experience Solution Provides Excellent Capability to Website and E-Commerce Team

WEB-SELF-SERVICE.TMCNET.COM

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June 30, 2010

CMSWire.com: Medallia Takes the Mystery Out of Customer Behavior

WWW.CMSWIRE.COM

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June 30, 2010

TechVibes: Website disappointing customers? Medallia will tell you why your site sucks

WWW.TECHVIBES.COM

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June 30, 2010

TMCNET: Medallia Unveils Medallia Web Experience Solution

WEB-SELF-SERVICE.TMCNET.COM

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June 25, 2010

Silicon Valley Business Journal: Medallia Inc. shines at real-time customer feedback

WWW.BIZJOURNALS.COM

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June 16, 2010

CNET: Bringing customer intelligence to the iPhone

NEWS.CNET.COM

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May 19, 2010

Hotel Managers Forum: "One of the most reliable tools for measuring service quality and feedback"

MANAGERSFORUM.ORG

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May 3, 2010

IT Business Edge: Customer Service with an IT Smile

WWW.ITBUSINESSEDGE.COM

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April 27, 2010

CMSwire.com: Medallia Adds Advanced Insights to Customer Experience Management Solution

WWW.CMSWIRE.COM

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April 16, 2010

Forbes: Bootstrapped SaaS Gains Critical Mass

WWW.FORBES.COM

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April 12, 2010

NYTimes.com: Why You Should Fill Out Hotel Surveys

BUCKS.BLOGS.NYTIMES.COM

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April 5, 2010

QSRMagazine.com: Panda Express Wants Your Feedback

WWW.QSRMAGAZINE.COM

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April 2, 2010

KMWorld: CRM analytics-an array of options

WWW.KMWORLD.COM

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April 1, 2010

Chainleader.com: Panda Express Deploys Medallia

WWW.CHAINLEADER.COM

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April 1, 2010

QSRWeb.com: Panda Express implements Medallia CEM solution

WWW.QSRWEB.COM

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March 31, 2010

HotelNewsNow.com: 5 questions bankers must ask at takeover

WWW.HOTELNEWSNOW.COM

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March 16, 2010

Deal Radar 2010: Medallia

WWW.SRAMANAMITRA.COM

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March 2, 2010

BI and the Customer Voice: Borge Hald Explains "Customer Intelligence"

WWW.EBIZQ.NET

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February 19, 2010

Medallia's clients seek real-time feedback

WWW.BIZJOURNALS.COM

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February 15, 2010

Research Magazine

WWW.RESEARCH-LIVE.COM

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February 2, 2010

Leveraging The Point of Action Consumer Intelligence

IT.TOOLBOX.COM

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January 27, 2010

Lean Six Sigma and Continuous Process Improvement Lean Business "Intelligence"

LEANIMPROVEMENT.WORDPRESS.COM

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January 25, 2010

eBizQ: How and why your Consumer Intelligence should be Real Time?

WWW.EBIZQ.NET

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December 21, 2009

BNET: Kroger Quarrel With P&G All About Relationships

INDUSTRY.BNET.COM

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November 7, 2009

IntoMobile: Medallia adds iPhone to its Enterprise Feedback Management mix

WWW.INTOMOBILE.COM

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November 4, 2009

eCommerce Times: The iPhone's China Syndrome

WWW.ECOMMERCETIMES.COM

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November 2, 2009

eBizQ: Medallia Releases First iPhone App for Putting EFM into the Palm of Your Hand

WWW.EBIZQ.NET

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November 2, 2009

New iPhone Updates: Medallia Releases First iPhone App for Putting EFM into the Palm of Your Hand

WWW.NEWIPHONEUPDATES.COM

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November 2, 2009

Reuters: Medallia Releases First iPhone App for Putting EFM into the Palm of Your Hand

WWW.REUTERS.COM

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