Deliver a Memorable Brand Experience for Every Guest

Take the guest journey to new heights with meaningful and actionable insight

Medallia’s industry leading experience platform empowers travel and hospitality organizations with powerful insight from every brand interaction across the entire guest journey. 

You’ll achieve an active pulse on evolving traveler expectations, with intelligent tools that prioritize strategic opportunities and enable every employee to create exceptional guest experiences that influence promoters and build brand loyalty.

Take the guest journey to new heights with meaningful and actionable insight

“Empowering our frontline employees with insights enables our hotels to truly understand and connect with our guests, as we strive to always exceed their expectations, and create great value”


SVP of Rooms, Four Seasons

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Exceed Traveler Expectations

Create an exceptional brand experience at every guest interaction

  • Identify meaningful shifts in traveler expectations with comprehensive and continuous experience data capture
  • Achieve rapid service recovery and personalization with real-time alerts and mobile customer engagement tools
  • Optimize call center operations and ensure customer service excellence with intelligent speech and text analytics

Empower Every Employee

Increase productivity and empower every employee with role-based, actionable insights

  • Increase employee engagement with simple and convenient feedback opportunities
  • Uncover leadership opportunities that impact performance with role-based dashboards and alerts
  • Streamline operations and eliminate departmental silos with combined customer and employee experience data

Build Brand Loyalty

Capitalize on positive experiences that influence promoters and increase reservations

  • Improve social rankings with timely and convenient review requests 
  • Enhance your social presence with auto alerts and unified dashboards that track comments and empower employees to efficiently respond
  • Differentiate from local competitors with consumer behavioral intelligence and competitive insights

Case Study

Delta Triples Domestic NPS With Customer Experience Excellence

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