Sometimes, you just need an answer to one – or even a few – simple questions. Other times, you want to know what you've missed. Now, you can just Ask Athena — regardless of how precise your question might be — and our large language model (LLM) will surface the answer you need, using your experience data. Empower everyone to feel like a data analyst, all while saving oodles of time.

Stop wasting time trudging through records to understand what happened. Intelligent Summaries are automatically composed, tailored summaries of any interaction, profile, and more that include details that matter most to experience professionals — like reasons for contact, issue resolution, and customer satisfaction. Summaries are prominently displayed in records, record lists, TX profiles, and are easily shared throughout your tech stack. 

Do you remember how long it used to take to analyze your survey data? Hours, days, sometimes even weeks! For more than a decade, text analytics has been empowering teams to understand their experience data at previously unfathomable speeds. With speech analytics, that extended to conversational and audio data. We continue to develop and enhance our existing capabilities and leverage them, even in new generative AI features.